Appointments

Appointments System

We have put measures in place to minimise the risk of infection with coronavirus to both our patients and staff.

 We now operate telephone consultation system for the GPs to deal with both routine and urgent enquiries. The doctors will then make arrangements directly for patients who need to be seen face to face after this.

You may be asked to wait outside or in your car until the time of your appointment, and then escorted through a different entrance. You will then have ypur temperature taken and asked to wear a face covering.

Please ensure that you and members of your household are not displaying any symptoms of COVID-19 before attending your appointment .

We are changing routine chronic disease appointments with the nurses to telephone calls on the day. By definition these patients are at higher risk of developing complications if they contract coronavirus and we want to minimise this risk. If patient does need a face to face review this will be arranged directly with the patient.

 We hope these measures will help to minimise the risks for us all and thank you for your ongoing patience during this time.

 If you have an appointment already booked, but are feeling unwell with a cough or fever, please do not attend the practice

 

FACE COVERINGS: Guidance note for patients requesting exemption letters for wearing face masks

We are getting an increasing number of queries and requests from patients re exemptions letters for wearing face masks. Devon LMC have responded as follows

Guidance note for patients requesting exemption letters for wearing face masks

Some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask, whether in regard to their use on public transport or in any other setting as required by legislation.

Devon Local Medical Committee has therefore prepared a guidance note for GP practices to share with their patients.

The Government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this.

#HelpUsHelpYou

💙 GPs are working hard to provide care safely.

⚠️ Please follow your practice’s safety advice if visiting for an appointment.

😷 Do not go to your GP if you have symptoms of coronavirus or are self-isolating.

Contact your GP practice online, by an app or by phone.

☎️ 💻 If appropriate, you will receive advice or care via video or over the phone.

Available On The Day

  • Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and help stop the spread of coronavirus
  • Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you
  • In addition to face-to-face consultations, many GP practices are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this will be arranged for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

For home visits that day:

  • Home visits will be made for patients who are housebound or too unwell to attend surgery. Due to the large area covered by this practice, we cannot guarantee that a home visit will be made by the doctor of your choice. Home visits take the doctors away from the surgery for some time, delaying other appointments.
  • Telephone the health centre as soon as possible - there is a receptionist on duty from 08:00 until 18:00. This will ensure the doctor can plan his/her visits and avoid unnecessary delays. Please ensure you inform the receptionist of your correct contact telephone number. The duty doctor will then ring you to ascertain the reason for the visit.
  • All urgent visit requests will be put through immediately to the duty doctor for immediate action.
  • State the patient’s name, address and full directions of how to get there when necessary.
  • Please give a correct contact telephone number.
  • Your doctor would appreciate a name or number clearly marked on your house.