Appointments

Econsult

CORONAVIRUS at risk guidance

The most up to date guidance and advice can be found on www.gov.uk

This guidance is for people, including children, who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition, and for their family, friends and carers. It is intended for use in situations where the extremely vulnerable person is living in their own home, with or without additional support. This includes the extremely clinically vulnerable people living in long-term care facilities, either for the elderly or persons with special needs.

Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others. We are strongly advising people with serious underlying health conditions (listed below), which put them at very high risk of severe illness from coronavirus (COVID-19), to rigorously follow shielding measures in order to keep themselves safe

Current 'at risk' guidance on the government website here

Emergency Support Plan

A number of communities in our practice area are setting up plans to help with  getting shopping, collecting prescriptions etc for vulnerable patients.

For  dispensing patients who are unable to access a local service for delivery we have been allocated volunteers to deliver their medication their home.

If you need to arrange this please telephone and speak to reception/dispensary.

 

Appointments System

We have put measures in place to minimise the risk of infection with coronavirus to both our patients and staff.

 

We now operate telephone consultation system for the GPs to deal with both routine and urgent enquiries. The doctors will then make arrangements directly for patients who need to be seen face to face after this.

You may be asked to stay in your car until the time of your appointment, and then escorted through a different entrance. 

We are changing routine chronic disease appointments with the nurses to telephone calls on the day. By definition these patients are at higher risk of developing complications if they contract coronavirus and we want to minimise this risk. If patient does need a face to face review this will be arranged directly with the patient.

 We hope these measures will help to minimise the risks for us all and thank you for your ongoing patience during this time.

 If you have an appointment already booked, but are feeling unwell with a cough or fever, please do not attend the practice

 

Pre-bookable Appointments

We are currenly only offering telephone triage on the day appointments due to  the current coronavirus.

 

Available On The Day

When you call for an appointment the receptionists will offer you a telephone appointment on the day. It will be possible to book a telephone consultation on the day and speak to a GP for advice if you wish to discuss over the telephone. Our receptionists will normally ask you a few questions to add to your booked telephone triage appointment to inform the GP why you would like the appointment. All our Medical Receptionists are very aware of patient confidentiality. .

 

Not Registered for Online Services?

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

For visits that day:

  • Home visits will be made for patients who are housebound or too unwell to attend surgery. Due to the large area covered by this practice, we cannot guarantee that a home visit will be made by the doctor of your choice. Home visits take the doctors away from the surgery for some time, delaying other appointments.
  • Telephone the health centre as soon as possible - there is a receptionist on duty from 08:00 until 18:00. This will ensure the doctor can plan his/her visits and avoid unnecessary delays. Please ensure you inform the receptionist of your correct contact telephone number. The duty doctor will then ring you to ascertain the reason for the visit.
  • All urgent visit requests will be put through immediately to the duty doctor for immediate action.
  • State the patient’s name, address and full directions of how to get there when necessary.
  • Please give a correct contact telephone number.
  • Your doctor would appreciate a name or number clearly marked on your house.

Surgery Hours

Opening Times

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