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VISIT http://www.nhs.uk/pages/home.aspx  For more information about Long Term Conditions, Health A-Z and Livewell

FAQs about the NHS Health Check

We are closed tomorrow Tuesday 19th June from 1.00pm for a half day development session. We will reopen at 8.00am on Wednesday 20th June . If you have an urgent healthcare need before we reopen on Wednesday morning-please ring 111

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time, but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Welcome to Modbury Health Centre

Emergency Ambulance Service If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS 111 who will advise you and call an ambulance if it is needed

Patients can call NHS 111 at any time for urgent medical advice, and in the evenings, weekends and overnight, phoning NHS 111 is  the route to advice and GP access

 Our GP appointment system

We aim to offer a mixture of pre booked appointment and bookable on the day however patient demand and GP absence may result in days when appointments are limited and you may not be able to see the GP of your choice.

Available on the day

When you call for an appointment the receptionists will offer you an appointment on the day. It will be possible to book a telephone consultation on the day and speak to a GP for advice if you wish to discuss over the telephone. Our receptionists will normally ask you a few questions to add to your booked appointment to inform the GP why you would like the appointment. All our Medical Receptionists are very aware of patient confidentiality. However, if you do not wish to disclose the reason for your appointment just let the Receptionist know.

Every day a number of new open appointments become available, enabling you to see a doctor if that is required. 

Urgent medical problems

If you have an acute medical problem, but all the on the day appointments for that day are filled, please tell the receptionist.  One of the GPs will see you as an urgent appointment at a specified time or will call you back to give advice on the phone. These appointments are specifically to address the urgent medical problem within an already full surgery.

Pre-bookable Appointments

We offer a number of pre bookable appointments which will be available up to 3 weeks in advance.

 When We Are Closed

Emergency Ambulance Service If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS 111 who will advise you and call an ambulance if it is needed.

NHS 111 service

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

FREE NHS Health Check We are delighted to be offering FREE NHS Health Checks to patients between the ages of 40 and 73 (some 74 year olds will qualify dependent on birthdate) who do not currently have vascular disease including Heart Disease, Stroke, Diabetes or Chronic Kidney Disease. If you already have one of the above you will already be offered yearly checks. Half of all of us will develop some form of Cardiovascular Disease in our lives. Cardiovascular Disease remains one of the biggest causes of premature death in the UK despite huge advantages in medical understanding. Catching the early signs can help prevent the rate at which Cardiovascular Disease may develop. To book your check, please ring 01548 830666 and ask for a Health Check.
 

 

We encourage and seek feedback from patients on the services it provides. 

Friends and Family Test  

 

New!  The Friends and Family test, set by NHS England, is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery.  Your feedback is important in order to celebrate and share our good practice as well as address any poor performance.

 

 

 

 

All responses are anonymous and confidential.  All responses from the first question contribute to a surgery score, which is shared with the public.  Responses from the second (and any subsequent) question may be published, for example, as part of a patient experience report. 

 Survey at the bottom of the page - take patient survey

  

GP Data Extraction

How Information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have.

 Use of NHS Numbers

Please read this information about your NHS number and its usage.

Have Your Say

We would like to hear your views on how we can improve services at Modbury Health Centre.

You can have your say by becoming part of the Modbury Health Centre Virtual Patient Participation Group.

 

 

 

(Site updated 18/06/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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