Torbay and South Devon Enhanced Access

University Hospitals Plymouth NHS Trust and NHS Devon are introducing a major improvement to the way patients have their blood tests at Windsor House and Main Outpatients. 
From 6 October 2025, we're introducing a new online booking system through SwiftQueue to make your experience quicker and easier. Patients that have been referred to have their blood tests will need to book their appointment online before attending Windsor House.
Instead of waiting in long queues, patients will be able to book, change, or cancel their appointments online at a time that works best for them. Patients will also get reminders and updates, so they know exactly when and where to go, helping you feel more prepared and reducing the chance of missed appointments.
By managing appointments in advance, we can keep the service running smoothly and reduce overcrowding, making visits more comfortable for everyone.
This change is a direct response to patient feedback and operational challenges, ensuring that people have a more comfortable and timely experience when attending for their blood tests.
The Derriford Outpatients Department will follow the same system shortly after Windsor House. Patients with routine blood tests will be able to choose which location suits them best. Some specialist tests must be done at Outpatients so the samples reach the lab in a timely manner.
For more information, FAQs, and booking details, visit Phlebotomy | University Hospitals Plymouth NHS Trust.

To request an urgent appointment for today (Monday to Friday):

• phone us on 01548 830666, Monday to Friday from 8am 
• visit the surgery and speak with a Care Co-ordinator  Monday to Friday from 9am 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

💙 GPs are working hard to provide care safely.

⚠️ Please follow your practice’s safety advice if visiting for an appointment.

😷 Do not go to your GP if you have symptoms of coronavirus or are self-isolating.

Contact your GP practice online, by an app or by phone.

☎️ 💻 If appropriate, you will receive advice or care via video or over the phone.

• Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you
• In addition to face-to-face consultations, many GP practices are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this will be arranged for you.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

• Home visits will be made for patients who are housebound or too unwell to attend surgery. Due to the large area covered by this practice, we cannot guarantee that a home visit will be made by the doctor of your choice. Home visits take the doctors away from the surgery for some time, delaying other appointments.
• Telephone the health centre as soon as possible - there is a receptionist on duty from 08:00 until 18:00. This will ensure the doctor can plan his/her visits and avoid unnecessary delays. Please ensure you inform the receptionist of your correct contact telephone number. The duty doctor will then ring you to ascertain the reason for the visit.
• All urgent visit requests will be put through immediately to the duty doctor for immediate action.
• State the patient’s name, address and full directions of how to get there when necessary.
• Please give a correct contact telephone number.
• Your doctor would appreciate a name or number clearly marked on your house.